I am writing to request an immediate refund for a $10 test charge that was taken from my prepaid card over a month ago when I attempted to subscribe to your remote inference model service.
Details of the Issue:
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Amount: $10 USD
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Payment method: Prepaid Visa/Dollar card (UBA Haj Prepaid Dollar Card)
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Issue: Your system processed the test charge but later informed me that prepaid cards are not accepted
Current Situation:
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It has been over 30 days since the charge was made
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The money has not been returned to my card despite your rejection of the payment method
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This appears to be a system error on your end - taking money for a payment method you don’t accept.
Request:
I am requesting an immediate refund of the $10 test charge. When a payment method is declined or deemed unacceptable, test charges should be reversed within 3-7 business days, not held for over a month.
Account Information:
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Email: [email protected]
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HuggingFace Username: Kemax
I would appreciate:
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An immediate refund of the $10 charge
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A confirmation email when the refund is processed
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An estimated timeframe for when I will see the credit on my card
This situation is unacceptable, and I expect a prompt resolution. If this matter is not resolved within 5 business days, I will be forced to dispute the charge with my card provider and file complaints with relevant consumer protection agencies.
Regards
